This accessibility statement applies to The Spires Cleft Centre website, www.spirescentre.nhs.uk.
This website is run by The Spires Cleft Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:
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- change colours, contrast levels and fonts
- zoom in up to 400% without text spilling off the screen
- navigate the website using just a keyboard
- listen to the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. In particular, some documents have accessibility issues such as being tagged incorrectly, insufficient colour contrast, or using images to present text. You can request this information in a different format using the ‘Feedback and contact information’ section below.
When increasing text size, some elements on the page may overlap. This can be fixed by refreshing the page.
A list of issues is available in the ‘Non accessible content’ section.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact either the Oxford centre or Salisbury centre. We’ll consider your request and get back to you in 14 days.
Oxford centre
- email: [email protected]
- call: 01865 226965 / 231450
- write to: The Spires Cleft Lip & Palate Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU
Salisbury centre
- email: [email protected]
- call: 01722 345521
- write to: The Spires Cleft Lip & Palate Centre, Salisbury District Hospital, Odstock Road, Salisbury, SP2 8BJ
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact either the Oxford centre or Salisbury centre:
Oxford centre
- email: [email protected]
- call: 01865 226965 / 231450
- write to: The Spires Cleft Lip & Palate Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU
Salisbury centre
- email: [email protected]
- call: 01722 345521
- write to: The Spires Cleft Lip & Palate Centre, Salisbury District Hospital, Odstock Road, Salisbury, SP2 8BJ
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We are happy to respond by email to people who are D/deaf, hearing impaired or have a speech difficulty.
If you are visiting us in person and have any specific requirements, please contact us before your visit:
Technical information about this website’s accessibility
The Spires Cleft Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Documents
Document accessibility issues are listed below, alongside the Web Content Accessibility Guidelines (WCAG) criteria that they fail to meet.
Some documents only have one issue whereas others have multiple issues.
- Title not set
Some documents do not have a title set that describe their topic or purpose. This may make it difficult for people to know which document they are reading. This fails WCAG 2.4.2 Page Titled. - Content not tagged or tagged incorrectly
Some documents do not have any tags. Others are tagged incorrectly (for example, headings are not specified or tables do not have headers). This means assistive technologies (such as screen readers) may not be able to interpret the content correctly. This fails WCAG 1.3.1 Info and Relationships, 1.3.2 Meaningful Sequence, 2.4.1 Bypass Blocks, and 4.1.2 Name, Role, Value. - Tab order does not reflect the document order
This may make it difficult to navigate the document with a keyboard. This fails WCAG 1.3.2 Meaningful Sequence and 2.4.3 Focus Order. - Images with missing or unsuitable text alternatives
This means people using assistive technologies may not have access to information conveyed in some images. This fails WCAG 1.1.1 Non-text Content. - Insufficient colour contrast
Some text and images do not meet minimum contrast requirements. This may make the content difficult to see for people with low vision, those who are colour blind, or those viewing the page in direct sunlight / low light levels. This fails WCAG 1.4.3 Contrast (Minimum) and / or WCAG 1.4.11 Non-text Contrast. - Language not set
This means screen readers may not be able to read content correctly. This fails WCAG 3.1.1 Language of Page. - Images that contain text
Some images contain text when the text should have been presented in another way. This means assistive technologies may not be able to interpret the content correctly. This fails WCAG 1.4.5 Images of Text.
Our documents are being reviewed for accessibility as and when they are updated. We expect all documents to be reviewed and any accessibility issues fixed by September 2027.
Web pages
Web page accessibility issues are listed below, alongside the Web Content Accessibility Guidelines (WCAG) criteria that they fail to meet.
- When using a keyboard to navigate the website, the tab order in the header does not reflect the page layout. This fails WCAG 2.4.3 Focus order.
- On clinic pages, links in the clinic description / summary have insufficient contrast with their focus colour. This fails WCAG 1.4.3 Contrast (Minimum).
- On the website homepage, the focus colour used for the Oxford centre and Salisbury centre images has insufficient contrast with the page background. This fails WCAG 1.4.11 Non-text Contrast and WCAG 2.4.7 Focus Visible.
- The words ‘The Spires Cleft Centre’ in the banner on the website homepage are truncated when the text size is increased. This fails WCAG 1.4.4 Resize.
These issues will be fixed by January 2025.
Content that’s not within the scope of the accessibility regulations
Videos
Some of our older videos are not fully accessible. The accessibility regulations, regulation 4 2(b) do not require us to fix pre-recorded time-based media published before 23 September 2020.
We also embed third party videos that do not meet accessibility standards. The accessibility regulations, regulation 4 2(e) has an exemption for third party content that is neither funded by us, nor developed by us, nor under our control.
Preparation of this accessibility statement
This statement was prepared on 15 January 2020. It was last reviewed on 13 November 2024.
This website is regularly checked for accessibility. A combination of manual checks and automated testing tools is used. Content / functionality is tested when it is created or updated. We also use an accessibility monitoring and website governance tool, which carries out automated checks of the website every five days and reports on any issues found. An audit of a representative sample of pages was completed in August 2024 by Oxford University Hospitals NHS Foundation Trust Digital Web Team.