This site has been optimized to work with modern browsers and does not fully support your version of Internet Explorer.

Accessibility statement

This website is run by The Spires Cleft Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    • change colours, contrast levels and fonts
    • zoom in up to 200% without text spilling off the screen
    • navigate the website using just a keyboard
    • listen to the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact either the Oxford centre or Salisbury centre. We’ll consider your request and get back to you in 14 days.

Oxford centre

  • email: spires.cleftcentre@ouh.nhs.uk
  • call: 01865 226965 / 231450
  • write to: The Spires Cleft Lip & Palate Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU

Salisbury centre

  • email: spirescleftcentre@salisbury.nhs.uk
  • call: 01722 345521
  • write to: The Spires Cleft Lip & Palate Centre, Salisbury District Hospital, Odstock Road, Salisbury, SP2 8BJ

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact either the Oxford centre or Salisbury centre:

Oxford centre

  • email: spires.cleftcentre@ouh.nhs.uk
  • call: 01865 226965 / 231450
  • write to: The Spires Cleft Lip & Palate Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU

Salisbury centre

  • email: spirescleftcentre@salisbury.nhs.uk
  • call: 01722 345521
  • write to: The Spires Cleft Lip & Palate Centre, Salisbury District Hospital, Odstock Road, Salisbury, SP2 8BJ

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are happy to respond by email to people who are D/deaf, hearing impaired or have a speech impediment.

If you are visiting us in person and have any specific requirements, please contact us before your visit:

Technical information about this website’s accessibility

The Spires Cleft Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Content that’s not within the scope of the accessibility regulations

Videos

We embed third party videos that do not meet accessibility standards. For example:

  • Some videos don’t have accurate closed captions. This does not meet WCAG 2.1 success criterion 1.2.2 (Captions (Prerecorded)).
  • Some videos have important visual information that is not contained in the accompanying audio description. This does not meet WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Prerecorded)).

The accessibility regulations do not apply to third-party content that is neither funded nor developed by, nor under the control of, the public sector body.

How we tested this website

This website was last tested on 15 January 2020. The test was carried out by Oxford University Hospitals NHS Foundation Trust Information Management and Technology Web Team.

A sample of pages were tested. We used the approach outlined by the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to select a representative sample. This includes:

  • Pages representing different templates / page layouts.
  • Pages representing specific functionality, such as forms.
  • Pages representing different components.
  • A randomly selected sample, which exceeds 10% of overall sample size outlined above.

About this statement

This statement was prepared on 15 January 2020. It was last updated on 30 January 2020.